Frequently Asked Questions
Everything you need to know about shopping at WODEN.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return or exchange through our online portal using your order number and email.
Are your products sustainably sourced?
WODEN is committed to ethical fashion. We use organic cotton, recycled polyester, and partner with factories that ensure fair labor practices and safe working environments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or change your order within 60 minutes of placement by contacting our support team.